Duke Technical Service Team

We are proud of our superior foodservice equipment solutions, and understand that with time some products may need parts or service. Your Technical Service Team member is happy to answer your questions or coordinate a service call.

USA/Canada EMEA and Russia Latin America & Caribbean Asia Pacific

Name Title Ext Email
USA/Canada 1-800-735-3853 or 314-231-1130, Monday through Friday. Press "5" for Service Technician.
Ron Kieffer Service Director 288 rkieffer@dukemfg.com
Joyce Falk Service Mgr. 310 jfalk@dukemfg.com
Steve Godar Service Mgr. 411 sgodar@dukemfg.com
Scotty Loyd Asst. Service Mgr. 357 sloyd@dukemfg.com
Mike Powers Sr. Service Technician 343 mpowers@dukemfg.com
Darren Schaffer Sr. Service Technician 419 dschaffer@dukemfg.com
Jim Johnson Service Technician 276 jjohnson@dukemfg.com
Josh Woodson Service Technician 223 jwoodson@dukemfg.com
Shane Malley Service Technician 349 smalley@dukemfg.com
Ray Ayers Service Technician 307 rayers@dukemfg.com
Chris Gernigin Service Warranty Mgr. 282 cgernigin@dukemfg.com
Cornelius Davis Warranty Coordinator 253 cdavis@dukemfg.com
Donnette Bishop Warranty Return Goods 302 dbishop@dukemfg.com
 
EMEA and Russia
Service Team Exeter, UK Office Phone: +44.(0)1395.234140
Fax: +44.(0)1395.234154		 service.exeter@duke-emea.com
Service Team Prague, CZ Office Phone: +420.257.741.033
Fax: +420.257.741.039		 service.prague@duke-emea.com
 
Latin America & Caribbean
Service Team USA Office Phone: +1.314.231.1130 ext. 5
Fax: +1.314.231.2460		 service-dispatch@dukemfg.com
 
Asia Pacific
Junli Hou Regional Manager for APAC Phone: +86.21.6876.9272
Fax: +86.21.33600628		 jhou@dukemfg.com

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