Duke Technical Service Team

We are proud of our superior foodservice equipment solutions, and understand that with time some products may need parts or service. Your Technical Service Team member is happy to answer your questions or coordinate a service call.

USA/Canada EMEA and Russia Latin America & Caribbean Asia Pacific

Name Title Ext Email
USA/Canada 1-800-735-3853 or 314-231-1130, Monday through Friday. Press "5" for Service Technician.
Ron Kieffer Service Director 288 rkieffer@dukemfg.com
Joyce Falk Service Mgr. 310 jfalk@dukemfg.com
Steve Godar Service Mgr. 411 sgodar@dukemfg.com
Shane Malley Technical Service Coordinator 349 smalley@dukemfg.com
Scotty Loyd Asst. Service Mgr. 357 sloyd@dukemfg.com
Mike Powers Sr. Service Technician 343 mpowers@dukemfg.com
Darren Schaffer Sr. Service Technician 419 dschaffer@dukemfg.com
Lupe Lopez Service Technician 276 llopez@dukemfg.com
Ray Ayers Service Technician 307 rayers@dukemfg.com
Jeff Blumm Service Technician 221 jblumm@dukemfg.com
Chris Gernigin Service Warranty Mgr. 282 cgernigin@dukemfg.com
Brandy Bennett Warranty Administrator 253 bbennett@dukemfg.com
 
EMEA and Russia
Sebastien Lafontan Service Director   slafontan@dukemfg.com
Lee Walker Service Support   lwalker@dukemfg.com
Raymond Bird Service Support   rbird@dukemfg.com
Service Team EMEA & Russia Regional Office
Prague, CZ		 Phone: +420.257.741.033
Fax: +420.257.741.039		 Service.emea@dukemfg.com
 
Latin America & Caribbean
Carlos Leon International Service Manager   cleaon@dukemfg.com
Service Team USA Office Phone: +1.314.231.1130 ext. 5
Fax: +1.314.231.2460		 service-dispatch@dukemfg.com
 
Asia Pacific
Edwin Mao Engineering Manager Phone: +86.21.6876.9272
Fax: +86.21.3360.0628		 emao@dukemfg.com

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